Refund and Returns Policy

General Overview & Eligibility

Items must be returned within 14 calendar days of receipt.
Products must be unused, in their original packaging, and in a resaleable condition to qualify
Custom‑made or personalized jewelry (including resized or special‑order items) are not eligible for returns or exchanges
Estate and previously owned items are not eligible for returns or exchanges.

In‑Store (Hot Springs) Returns

Customers may return eligible items directly at the Hot Springs store location within 14 days.
Returns must include all packaging and original documentation.

Online & Mail Returns

Online purchases or remote returns must be shipped back to the store at the customer’s expense, preferably via tracked and insured mail so the package is verified and delivered.

Use adequate packaging—ideally original outer box, plus protective material—so that items arrive safely.

Shannon’s Jewelers of Hot Springs
3620 Central Ave Suite D | Hot Springs, AR 71913
501-359-3130
Email: sales@shannonsjewelershs.com
Website: www.shannonsjewelershs.com

Refunds & Credits

Eligible returns are refunded via the original payment method (credit card, debit card, etc.).
If the item was a gift, the recipient will receive non‑refundable in‑store credit equal to the purchase amount.
Cash refunds are not available in-store—only online payments are refundable as processed.
Expect up to 7–10 business days processing time after receipt and inspection.

Exchanges & Defective Items

Any manufacturing defects can be exchanged within 30 days of receipt. Because many items are one‑of‑a‑kind, replacement items may not match exactly; customers may instead opt for in‑store credit of equivalent value.
Damage not due to manufacturing defects (e.g., wear and tear, resizing done by third parties) is not eligible for return or exchange.

Gift Returns

Gifts without a receipt are eligible only for in‑store credit or exchange.
Items must still meet return eligibility (unused, in original packaging). Worn or tampered items will not be accepted.

Cancellations & Order Changes

Orders are typically processed and shipped within 24–48 hours, so modifications or cancellations are not accepted once the purchase is placed.
If you wish to cancel a personalized or custom piece, contact the store as soon as possible; however refunds may not be available once production begins.

Items That Are Not Eligible:

Personalized items or custom jewelry (including resized rings, engraved pieces, diamond upgrades)
Gemstones or diamonds sold “as-is”
Damaged items from misuse or non-production errors
Estate and previously owned items are not eligible for returns or exchanges.

Errors & Pricing Mistakes

In the event of a clerical error, advertisement mistake, or pricing discrepancy, Shannon’s Jewelers of Hot Springs reserves the right to cancel orders or issue a refund before the item ships. This protects both customer fairness and business integrity.

How to Initiate a Return

Verify the return is within 14 days, unused, and meets eligibility.
Contact customer service via phone or email to obtain return authorization and instructions.
If shipping, use a trackable and insured service.
Pack items securely and include all original paperwork.
Once received and inspected, a refund will be issued or in-store credit offered.

Customer Support & Contact

For detailed assistance or exceptions (e.g. item is damaged in transit), contact Shannon’s Jewelers of Hot Springs directly via phone or email: they may provide guidance or alternative resolution if warranted.

Important Tips for Customers:

Keep tracking & insurance documentation when shipping back.
Do not remove tags or wear items—this may void eligibility.
Review policy deadlines carefully—14 days for returns, 30 days for defect exchanges.
Policies vary for custom/personalized pieces—these are generally final sale.

Bottom Line

Shannon’s Jewelers of Hot Springs offers a fair and clear return policy that aligns closely with reputable standards: 14-day return window, defective coverage for 30 days, and no returns on customized jewelry, or estate and previously owned items. Refunds are processed to original payment methods (or in-store credit for gifts), and buyer-paid shipping with tracking is required for mailed returns.